HESS International Educational Group Co., Ltd. ("HESS", "we", "us", or "the Website") values your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act and other applicable laws and regulations. This Privacy Policy ("Policy") explains how we collect, process, use, and protect your personal data when you use the Website and related services.
1. Scope of This Privacy Policy
This Policy applies to the collection, processing, and use of personal data arising from your use of the Website and related services.
This Policy does not apply to third-party websites that are not operated by the Website, nor does it apply to personnel who are not authorized or managed by the Website. When you access other websites through links provided on the Website, you should review the privacy policies of those websites separately.
2. Collection, Processing, and Use of Personal Data
When you use the services provided by the Website, we may collect the following categories of personal data depending on the nature of the services and operational requirements:
- Name
- Email address
- Mobile phone number
- Member account information
- IP address
- Device and browser information
- Website usage records
- Cookie and related tracking technologies
- Other information you voluntarily provided by you
The above information may be collected and used for the following purposes:
- Membership management adn identity verification
- Provision and maintenance of website services
- Customer support and issue resolution
- Delivery of system notifications and service-related communications
- Website traffic analysis and service optimization
- Information security management
- Compliance with legal obligations and protection of legal rights
Unless otherwise required by law or with your consent, your personal data will only be processed and used within the scope of the specific purposes for which it was collected.
When you browse the Website, our servers automatically record certain information, including your IP address, access time, browser type, device information, browsing activities, and clickstream records. Such information is used for website administration, security maintenance, and service improvement purposes. These records are used internally only and are not intended to identify any specific individual.
The Website may conduct statistical analyses of website usage. Any analysis results will be presented in aggregated or anonymized form and will not disclose information that identifies any specific individual.
3. Period, Region, Recipients, and Methods of Personal Data Use
- Period: The duration necessary to fulfill the specific purposes of collection, the retention period required by applicable laws or contracts, or the period necessary for the Website's business operations.
- Region: Within the territory of the Republic of China (Taiwan) and the locations where the Company conducts business and provides services.
- Recipients: The Company, third-party service providers engaged by the Company, and legally authorized governmental authorities.
- Methods: Through automated electronic systems or non-automated means (such as physical documents or other appropriate methods in line with current technology).
4. Data Protection and Security Measures
The Website implements reasonable and appropriate information security measures, including but not limited to firewalls, antivirus systems, access control mechanisms, and other necessary security safeguards, to protect your personal data from unauthorized access, alteration, disclosure, loss, or destruction.
Access to personal data is restricted to authorized personnel who are subject to confidentiality obligations. Any violation of such obligations may result in legal liability.
Where it is necessary to engage third-party service providers for business operations, the Website will require such providers to comply with applicable personal data protection requirements and will implement appropriate oversight measures to ensure the security of personal data.
5. Sharing Personal Data with Third Parties
The Website will not provide, exchange, rent, or sell your personal data to any third party, except under the following circumstances:
- With your prior consent or authorization
- As required by applicable laws and regulations
- To prevent danger to your life, body, liberty, or property, or that of others
- For statistical or academic research purposes that serve the public interest and where individuals cannot be identified
- To protect the legitimate rights and interests of the Website, ensure user safety, or resolve disputes
- To comply with requests from courts, prosecutors, law enforcement authorities, or other legally authorized governmental agencies
- When the Website engages third-party service providers to assist in the collection, processing, or use of personal data
When engaging third-party service providers to process personal data, the Website will exercise appropriate supervision and management to ensure compliance with applicable laws and regulations.
6. Third-Party Services
To provide better services, the Website may utilize third-party services or tools, including but not limited to website analytics tools, identity verification services, cloud services, and other technical services.
Such third-party service providers may collect certain technical information as necessary for their services. The collection, processing, and use of such information will be governed by the respective privacy policies of those service providers.
7. Use of Cookies
To enhance your browsing experience and provide personalized services, the Website may use cookies and related technologies to record your preferences and usage activities.
You may manage or disable cookies through your browser settings. However, disabling some or all cookies may affect the proper functioning of certain Website features.
8. Your Rights Regarding Personal Data
In accordance with the Personal Data Protection Act, you may exercise the following rights with respect to your personal data:
- Request access to or review your personal data
- Request a copy of your personal data
- Request supplementation or correction of your personal data
- Request cessation of the collection, processing, or use of your personal data
- Request deletion of your personal data
If you wish to exercise any of the above rights, please contact us using the contact information provided in this Policy. We will process your request within a reasonable period and in accordance with applicable laws.
When you request access to or a copy of your personal data, the Website may charge a necessary fee to cover reasonable costs in accordance with the Personal Data Protection Act. The Website may refuse your request and provide reasons therefor if any statutory exceptions under the Act apply.
9. Data Security Incident Response
In the event of a personal data breach, loss, unauthorized access, or any other incident that may affect the security of personal data, the Website will take necessary measures in accordance with applicable laws and regulations and, where required, notify affected users and the relevant authorities.
10. Contact Us
If you have any questions regarding this Policy or wish to exercise your rights relating to personal data, please contact us:
Email: eteaching@hess.com.tw
Customer Service Hotline: +886-2-2586-5258
11. Amendments to This Privacy Policy
The Website reserves the right to amend this Policy at any time. Any revised version will be published on the Website and will become effective upon publication. If any material changes are made, the Website will provide appropriate notice to users where required.